Section 1
Introduction & Scope of Menara4D's Privacy Policy
Menara4d ("we", "platform") respects the privacy of every individual who uses our services. This Privacy Policy outlines our practices regarding the collection, use, storage, and protection of personal data in connection with the use of the menara4d website and services at menara4d.wine.
This Policy applies to all registered players, website visitors, and any individual who interacts with the Menara4D platform through any digital channel. By registering an account or continuing to use the Menara4D platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
Menara4D operates in accordance with internationally recognised data protection principles, and we are committed to ensuring that your personal data is handled responsibly, transparently, and securely. This Policy should be read together with Terms & Conditions which constitutes the entire agreement between you and Menara4D.
This Privacy Policy is updated from time to time. Any material changes will be communicated to registered players via email or in-platform notification at least 7 days before taking effect.
Section 2
Types of Personal Data Collected by Menara4D
Menara4d collects personal data necessary to operate the service securely, fulfil legal requirements, and deliver the best possible experience to players. The following table outlines the categories of data we collect:
| Data Category |
Data Examples |
Requirements |
| Identity Information |
Full name, date of birth, identity card number |
Mandatory |
| Contact Information |
Phone number, email address |
Mandatory |
| Financial Information |
E-wallet account number, deposit & withdrawal records |
Mandatory |
| Platform Usage Data |
Betting records, games played, session duration |
Automatic |
| Technical Data |
IP address, device type, browser, operating system |
Automatic |
| Communication Data |
Live chat records, support emails, feedback |
Where applicable |
| KYC Verification Data |
Copy of identification card, verification selfie, proof of address |
Required for withdrawals |
Menara4D does not collect data considered sensitive — such as health information, religious beliefs, political views, or biometric data — unless specifically required for identity verification purposes and you have given your explicit consent.
Section 3
How Menara4D Collects Your Personal Data
Menara4d collects personal data through various channels depending on the nature of your interaction with our platform:
- Account Registration: You provide your identity and contact information directly during the registration process when creating a new menara4d account.
- Financial Transactions: Transaction data is recorded automatically when you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX through Maybank2u and CIMB Clicks, and when you make a withdrawal.
- Platform Usage: The menara4d system automatically records your gaming activity, including Sports Betting on Malaysian Super League or EPL matches, slots sessions, poker, blackjack, and Virtual Sports.
- Identity Verification (KYC): When you submit verification documents for your first withdrawal request, or when requested by the menara4d compliance team.
- Support Communications: When you contact the Menara4D support team via live chat or email, records of those communications are retained for quality assurance and compliance purposes.
- Cookies and Tracking Technologies: Through the use of cookies, pixels, and other tracking technologies described in further detail in Section 9 of this policy.
Menara4D does not purchase or acquire players' personal data from third-party data brokers. All data we hold is either provided directly by you or generated through your use of the platform.
Section 4
How Menara4D Uses Your Personal Data
Menara4D uses the personal data collected for the following legitimate and specific purposes. We do not use your data for any other purpose without informing you first and, where required, obtaining your consent:
- Account Management: To create, manage, and maintain your menara4d account, including secure login and account recovery where necessary.
- Transaction Processing: To accurately and securely process deposits, withdrawal of winnings, and all other financial transactions associated with your account.
- Identity Verification & Fraud Prevention: To verify your identity as part of the KYC process and to detect, investigate, and prevent fraudulent activity, money laundering, or misuse of the platform.
- Legal Compliance: To meet applicable legal and regulatory obligations, including reporting requirements to the relevant authorities where mandated by law.
- Customer Support: To handle enquiries, complaints, and assistance requests efficiently, and to continually improve the quality of our support services.
- Responsible Gaming: To monitor gaming patterns and identify early signs of problem gambling so that we can provide timely assistance or appropriate intervention.
- Marketing Communications: To send you promotional information, bonuses, and platform updates — but only where you have given your consent to receive such communications. You may withdraw this consent at any time.
- Platform Improvements: To analyse aggregated, anonymised usage data in order to understand platform usage patterns and make meaningful improvements to the Menara4D user experience.
Section 5
Data Sharing with Third Parties
Menara4D does not sell, rent, or disclose players' personal data to third parties for their own marketing purposes. However, there are limited circumstances in which we may need to share your personal data with other parties, and this is always done with strict safeguards in place:
- Payment Service Providers: Required transaction data is shared with authorised payment processors such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX-participating banks including Maybank and CIMB to process your deposits and withdrawals. These providers are bound by strict data protection agreements.
- Game Software Providers: Game session information may be shared with third-party game software providers (such as Pragmatic Play, NetEnt, and Microgaming) that supply games on the Menara4D platform, strictly for the purpose of running those games correctly.
- Relevant Authorities: menara4d will disclose personal data to authorities, law enforcement agencies, or courts where required to do so by Malaysian law or a valid court order.
- Identity Verification Services: For KYC purposes, identity verification data may be shared with recognised third-party identity verification service providers who are bound by strict confidentiality agreements.
- Business Transfers: In the event of a merger, acquisition, or sale of Menara4D's assets, players' personal data may form part of the transferred assets. Players will be notified in advance should such a situation arise, and your privacy rights will continue to be upheld by the acquiring party.
In all of the data-sharing scenarios described above, Menara4D ensures that recipients are subject to data protection obligations equivalent to or stricter than our own standards.
Section 6
Menara4d Data Security Measures
Menara4D continually invests in security infrastructure to protect players' personal data against unauthorised access, misuse, disclosure, alteration, or destruction. The following are the key security layers we have implemented:
256-Bit SSL/TLS Encryption
All communications between your device and menara4d servers are protected by TLS 1.3 — the highest encryption standard currently available.
Active
Encryption of Stored Data
Sensitive data such as identification information and financial details is stored in encrypted form within the menara4d database — unreadable without the correct decryption key.
Active
Role-Based Access Control
Only authorised staff with a legitimate business need may access player personal data. All access is logged and periodically audited.
Active
Real-Time Threat Monitoring
A 24/7 security monitoring system that automatically detects and responds to suspicious access attempts, cyberattacks, or anomalies in data traffic.
Active
Regular Data Backups
Data is automatically backed up daily to a geographically separate server location to ensure service continuity and data recovery in the event of an emergency.
Active
Regular Penetration Testing
Menara4D engages independent security experts to conduct regular penetration testing, identifying and addressing vulnerabilities before they can be exploited.
Every Quarter
While we take every reasonable precaution, no security system is 100% foolproof. Players also play an important role in protecting their own accounts — use a strong password, do not share your login credentials, and contact Menara4D immediately if you suspect any suspicious activity on your account.
Section 7
Data Retention Period
Menara4D retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention principles are as follows:
- Active Account Data: For as long as your account remains active and you are a registered Menara4D member, your core account data will be retained to allow us to provide our services to you.
- Financial Transaction Data: Records of deposit, withdrawal, and betting activity are retained for a minimum of 7 years to satisfy financial compliance and anti-money laundering legal requirements.
- Closed Account Data: After an account is closed at the player's request, core personal data is retained for 5 years for legal compliance purposes before being permanently deleted or anonymised.
- Support Communication Records: Live chat records and support emails are retained for 2 years after the last interaction for quality control purposes and as a reference in the event of a dispute.
- KYC Verification Data: Identity verification documents are retained for a minimum of 5 years after the player relationship ends, as required under Malaysian law.
- Self-Exclusion Data: Player self-exclusion records are retained permanently to prevent self-excluded players from re-registering without going through the proper review procedure.
Once the retention period expires, your personal data will be securely deleted or fully anonymised so that it can no longer be linked to you as an individual.
Section 8
Your Rights Regarding Personal Data
As a menara4d player, you have rights regarding your personal data that we are committed to respecting and facilitating. These rights include:
Right of Access
You have the right to request a copy of the personal data that menara4d holds about you. We will provide this information in a readable format within 14 business days.
Right to Rectification
If the personal data Menara4D holds about you is inaccurate or incomplete, you have the right to request that it be corrected promptly.
Right to Erasure
Under certain circumstances, you have the right to request the deletion of your personal data, subject to any applicable legal data retention obligations.
Right to Object
You have the right to object to the processing of your personal data for specific purposes, such as direct marketing, and Menara4D will respect that objection.
Data Portability Right
You have the right to receive your personal data in a structured, machine-readable format to facilitate transfer to another service provider should you wish to do so.
Right to Restrict Processing
In certain situations, you have the right to request that the processing of your personal data be temporarily restricted while a dispute or inquiry is being resolved.
To exercise any of the rights above, please contact the Menara4D Privacy Officer by email at support@menara4d.wine with the subject line "Privacy Rights Request", along with your full name and account number. Menara4D will respond within 14 business days and resolve the request within 30 days, except for particularly complex requests which may require additional time.
Section 9
Cookies, Sessions, & Tracking Technologies
The menara4d platform uses cookies and similar tracking technologies to enhance the user experience and support essential platform functions. Below is an explanation of the types of cookies we use:
- Essential Cookies (Required): These cookies are required for the core functionality of the Menara4D platform, including login session management, account security, and transaction processing. The platform cannot function properly without them and they cannot be disabled.
- Performance & Analytics Cookies: Used to gather information on how players use the menara4d platform — pages visited, time spent, and errors encountered. This data helps us improve the platform. Information is collected in aggregate and does not identify individual users.
- Preference Cookies: Stores your personal preferences and settings — such as preferred language, display size, and game preferences — so you do not need to reconfigure them each time you log in.
- Secure Session Tokens: Used to maintain your secure login session while you are on the platform. This token expires automatically when you log out or after a period of inactivity.
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the menara4d platform. For instructions on managing cookies across different browsers (Chrome, Firefox, Safari, Edge), please refer to your browser's help documentation.
menara4d does not use marketing or cross-site tracking cookies to monitor your activity on other websites. Our cookies operate exclusively within the menara4d.wine domain.
Section 10
Cross-Border Data Transfers
Menara4D operates from Malaysia, and in the course of our business, personal data may need to be processed or stored on servers located outside Malaysia. This may occur in the context of cloud services or international gaming software providers.
When personal data is transferred outside Malaysia, Menara4D ensures that appropriate safeguards are in place, including:
- Only transferring data to countries or regions with equivalent or higher data protection standards
- Ensuring that binding Data Processing Agreements compliant with international data protection standards are signed with all relevant third-party providers
- Conducting a Data Protection Impact Assessment prior to any significant new data transfers outside Malaysia
Players with questions about cross-border data transfers are welcome to contact our Privacy Officer for further details on the applicable protection guarantees.
Section 11
Children's Privacy
Menara4D is an online betting and casino platform intended exclusively for adults aged 18 and above. We do not knowingly collect, use, or store personal data from individuals under the age of 18.
If we discover that personal data belonging to an individual under the age of 18 has been collected, we will take immediate steps to delete that data, close the relevant account, and where appropriate, report the incident to the relevant authorities.
Parents and guardians who suspect that their underage child has registered or is using the Menara4D platform are encouraged to contact us immediately at support@menara4d.wine so we can take appropriate action without delay.
We also encourage parents and guardians to make use of the parental controls available on their devices and through their internet service providers as an additional layer of protection.
Section 12
Contacting the Menara4D Privacy Officer
Menara4d has appointed a Privacy Officer responsible for overseeing compliance with this Privacy Policy and handling all inquiries and requests relating to personal data protection. If you have any questions, concerns, or complaints regarding how menara4d handles your personal data, you may contact us via:
- Privacy Officer Email: support@menara4d.wine — please use the subject line "Privacy Inquiry" for priority processing
- Live Chat: Available 24/7 within the Menara4D platform — let us know your enquiry is privacy-related so we can connect you with the right team.
- Response Time: General privacy enquiries — within 3 business days; formal data rights requests — within 14 business days.
Menara4D takes every privacy complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.
This Privacy Policy is a living document that will be updated periodically to reflect changes in our practices, applicable laws, or feedback from players and regulatory bodies. The date of the most recent update is displayed at the top of this document.
Menara4d Privacy FAQ
Quick answers to the most frequently asked questions about the Menara4D Privacy Policy.
No. Menara4D has never sold or shared your personal data with other companies for their marketing purposes, and never will. The only marketing communications you will receive are from Menara4D itself, and only if you have given your consent to receive them. You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any such email or by contacting our support team.
You may request a copy of your personal data by emailing support@menara4d.wine with the subject line "Data Access Request", along with your full name and account number. menara4d will respond within 14 business days with a copy of the data we hold about you in a readable format. No fee is charged for the first request within any 12-month period.
When you close your Menara4D account, your access to the platform will be deactivated immediately. However, Malaysian law requires us to retain financial transaction records and certain account information for 5 to 7 years following account closure, for anti-money laundering compliance and financial audit requirements. Once the mandatory retention period ends, your data will be permanently deleted or anonymised.
Yes, Menara4D records your gaming activity, including bets placed, matches wagered on, slots sessions, and play duration. This is done for three primary purposes: first, to accurately process winnings and transactions; second, to detect suspicious activity or fraud; and third, as part of our responsible gaming commitment — monitoring play patterns allows us to identify players who may need early support. This data is not shared with external parties except as stated in this Privacy Policy.
KYC documents such as identity card copies and verification selfies are stored in an encrypted system that is separate from your regular account data. Access to KYC documents is strictly limited — only verified and authorised compliance staff may view these documents, and every access is logged. They are not accessible to general customer support staff or any other operational team. Once the legally mandated retention period expires, KYC documents will be securely deleted from our systems.